We love our product, and think you will too. If you are not fully satisfied with your Senior Swivel, you may return the item within 30 days of your order date for a full refund of the purchase price, less shipping/handling costs. Customers are responsible for all return shipping charges. The refund will be processed upon delivery of the returned item. Please email firstname.lastname@example.org for a return authorization number and other important information prior to shipping your item to us.